What should I do if I can’t send it to Moments? 10 common causes and solutions
In the past 10 days, "Unable to post to Moments" has become a hot topic on social platforms. Many users reported that they encountered problems such as failure to post and content being blocked. This article combines hotspot data from the entire network to sort out possible causes and solutions for you.
1. Failure events of popular social platforms in the past 10 days
| Date | platform | Fault type | Scope of influence |
|---|---|---|---|
| 2023-11-05 | server fluctuations | Some users cannot send pictures | |
| 2023-11-08 | Content review delays | Posts posted by users from many places show "under review" | |
| 2023-11-12 | Douyin | System upgrade | The comment function is temporarily closed |
2. 8 major reasons why the release of Moments fails
| Ranking | Question type | frequency of occurrence | Typical performance |
|---|---|---|---|
| 1 | Network connection abnormality | 38.7% | Prompt "Network is unavailable" |
| 2 | Content violation | 25.2% | Prompt "contains sensitive information" |
| 3 | Server is busy | 15.8% | Prompt "System is busy" |
| 4 | Not enough storage space | 9.3% | Prompt "cannot save" |
| 5 | Version is too old | 5.6% | Prompt "needs update" |
| 6 | Account abnormality | 3.1% | Prompt "account restricted" |
| 7 | Device compatibility issues | 1.9% | Certain models cannot be sent. |
| 8 | Other unknown errors | 0.5% | No clear prompt |
3. Step-by-step solution
Step 1: Check network status
1. Switch Wi-Fi/mobile data test
2. Restart the router (in the case of home network)
3. Use a network speed test tool to check the upload speed
Step 2: Self-examination of content
1. Avoid using sensitive words (refer to the latest Internet terminology standards)
2. Check whether the image contains QR code/contact information
3. Reduce posting too many pictures at once (recommended ≤9 pictures)
Step Three: System Maintenance
1. Clear WeChat cache (path: Settings-General-Storage Space)
2. Update to the latest version (iOS/Android app store)
3. Restart the phone to release memory
4. Emergency treatment methods
| scene | Operation plan | Effective time |
|---|---|---|
| Account banned | Complain through customer service channels | 1-3 working days |
| Content misjudgment | Revised staged test release | Instant |
| System crash | Waiting for official repair announcement | depending on severity |
5. Preventive suggestions
1. Regularly back up important content to cloud storage
2. Avoid publishing during peak periods (20:00-22:00)
3. Follow the official WeChat public account to get service status notifications
According to the latest user feedback data, 90% of publishing problems can be solved through the above methods. If the problem persists, it is recommended to record the operation video and submit a work order through the customer service channel.
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